Refund & Cancellation Policy

Last Updated: 13 August 2026

Digital Marketing India aims to provide clear pricing and service information before accepting payment. This policy applies to services purchased from Digital Marketing India.

1. WhatsApp Business API Monthly Plan

The monthly WhatsApp Business API plan is ₹2,000 per month with a minimum commitment of 3 months.

The minimum initial subscription amount is therefore ₹6,000.

Once the subscription, onboarding, configuration or activation process has started, the subscription amount is generally non-refundable.

Cancellation during the minimum 3-month commitment does not entitle the customer to a refund for the remaining period.

2. WhatsApp Business API Annual Plan

The annual WhatsApp Business API plan is ₹15,000 per year.

Once payment has been made and onboarding, configuration or activation work has started, the annual subscription is generally non-refundable.

Cancellation after activation does not create an automatic right to a refund for the unused portion of the annual subscription.

3. Meta/WhatsApp Approval

WhatsApp Business API approval and verification may depend on Meta/WhatsApp.

If an account is rejected, restricted or suspended by Meta/WhatsApp because of business eligibility, documentation, policy violations, messaging practices or other third-party reasons, Digital Marketing India cannot guarantee a refund.

4. Customer-Related Issues

No refund will generally be provided where activation or service delivery is affected because the customer:

Provides incorrect or incomplete documents.
Fails to provide required access.
Provides an ineligible business or number.
Fails to complete required verification.
Violates Meta/WhatsApp policies.
Requests cancellation after service activation.

5. Digital Marketing & Other Services

For website development, SEO, digital marketing, chatbot development, API integration, design, consultation, setup or customization services, fees may become non-refundable once work has commenced.

If a service has not yet commenced, a cancellation request may be considered on a case-by-case basis after deducting applicable processing, third-party or work-related costs.

6. Duplicate Payments

If you accidentally make a duplicate payment, contact us with the transaction details. After verification, the eligible duplicate amount may be refunded through the original payment method.

7. Refunds Approved by Us

Where a refund is approved:

It will normally be processed through the original payment method.
Payment gateway/bank processing time may vary.
Applicable third-party charges may be deducted where applicable.
Applicable taxes and charges will be handled according to applicable law.

8. Change of Mind

A refund is generally not available simply because a customer changes their mind after payment where onboarding, activation, development or service delivery has already started.